:: PAYMENT ::
Payments are accepted via all major credit cards, wire transfer, money order, and company or personal check. Credit/Debit Card payments can be made via our website, fax, or over the phone. All payments made via wire transfer will be verified before processing of order begins. Processing of orders with payment made by check or money order will not begin until the check or money order has been received, deposited and funds have cleared and are available in our account. All payments are non-refundable unless otherwise designated, at our discretion. No job will be sent to production or released files until full payment is received. All bounced checks/ insufficient funds will be charged a $35.00 fee and if not given another method of payment are subject to legal action to the full extent of the law and penalization at customer’s expense. For credit accounts, all late payments will incur a 10% late fee per term set. All offset printing orders must be in, paid and with artwork by 12 PM cut off time or it will be put in queue the following day.
Refunds: If a refund is approved it will be issued via check or credit card, and may take up to four (4) weeks to be processed. For all other situations, payments made to NuWave are non-refundable. We will always make a valid attempt to always ensure client satisfaction to the limit the situation allows us.
Prices and Specials: Prices are subject to change without notice. Price quotes are valid for 30 days. Specials/coupons may not be combined and must be mentioned on the time of order to be valid.
Claims/Returns: Returns must be authorized by NuWave within 14 days of purchase order. Only hardware may be returned for credit. A 20% restocking fee applies as well as all original and returns freight charges.
Payment Disclaimer: Late payment charge – 10% every 2 weeks when invoice becomes past due, unless another agreement has been made. In the event of any outside collection agency or attorneys needed to recover money owed to NuWave Trade Printing, customer principals agree to be responsible for all costs of collection including collection agency & attorney’s fees and costs. Collections start after one month of being past due, we reserve the right to proceed sooner if we believe the client is a credit risk, especially if full credit terms were not given. By agreeing to a sales order or invoice you become aware of all charges and agree to them.
:: PROOF AND DESIGN ::
Prior to submission of “print-ready” artwork or approval of the design for printing, it is the customer’s responsibility to ensure that all edits are finalized, with content and design having been carefully reviewed and proofread to his/her satisfaction. Furthermore, we are not responsible for proofing any submitted “print-ready” jobs and will not accept responsibility or liability for any content or design errors within submitted “print-ready” artwork or after final approval of the design for printing that has been provided. After proofs have been finalized no changes will be made. Additional charges may be added or none at our own discretion for extra time spend re-rendering files.
Note it’s your/designers responsibility to make sure files are sent to our specifications, see website for full guidelines or order a press proof. We will not be held responsible for jobs that are not submitted according to our specifications unless a cutting and quality check proof is requested for $5. We do try and scan through files as much as possible but due to the quick turnaround and volume of gang run printing we cannot dedicate too much time proofing files that should be print ready. Its the job as a designer to follow industry standards. If you’re not sure about a job specifications please ask or see our website but the actual quality check will be billed accordingly.
Please note our design policies: Customers are entitled to 3 proofs per design done by NuWave or otherwise noted. EACH ADDITIONAL CHANGE will be charged as followed: $31.25(G)for flyers, $18.75(G)for Business Cards, and $56.25(G)for brochures. So please critique the first proof well with any changes needed and it’s always best to include all details for the initial design.
Artwork, when submitted, is assumed to be in full compliance with laws governing copyrights, trademarks, etc. Client assumes all responsibility for proper permission of copyrighted images, text, and logos placed on flyers, business cards, etc.
We are not responsible for typographical errors incorporated in a submitted artwork. Factory reserves the right to make slight alternations in copy and logos to adapt imprinting processes.
Revisions for art work provided/adjusted by us: The client is entitled to 3 revisions per job on the initial design, after that amount there may be an extra charge, usually +-$25.00(G)extra depending on the job. All information must be provided at the start of the job or told in advance of possible changes, this will save the chance of designs having to be revised and extending the completion time. Once the job is approved any changes will incur an additional design fee. We try and complete each client’s job as quickly and efficiently, so we request that these guidelines be followed. We dedicate a certain amount of time per client in order to give each client enough time in a day to complete their job. These fees will only be waived unless agreed upon with the designer.
Files: NuWave owns the rights to all editable files produced, we are only responsible for finished products not what it took to produce the desired materials. If these files are needed there will be an additional release charge. If any logos are wanted from the design, there will be an additional logo cost expense.
Art Disclaimer: Due to gang runs printing process of flyers exact colors and flyer cuts cannot be guaranteed. If your job is color critical please let us know and we will print your job with a PMS match color match for an extra fee (IF possible). We are not responsible for poor quality print from images that are sent in 72dpi which is typically images that are pulled off the web. All images must be in 300dpi. All print jobs must be sent in CMYK and in the proper sizes, we are not responsible for resizing or editing any jobs sent to us to print. We do try and make a valid effort to proof files but in an effort to produce your jobs quickly, this is not always possible.
PRINTED ITEMS and Faulty Goods:
Color: We is not liable for color matching or ink density on screen proofs approved by your customers. Screen proofs only predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show color change from RGB to CMYK, therefore they cannot be used as color proofs. Any files submitted in RGB automatically will have a color issue with the final product, therefore do not qualify for a
claim. Colors can vary from monitor to monitor and shifts in color during the gang run process can often make colors go from blue to purple if the proper color gap is not followed or blacks come out gray/brown if not using the correct colors. Application of UV Coating may affect or change the appearance of the printed colors. Due to the gang run process, we will not color match previous jobs even if art is the same. Acceptable Color Variation with-in order can change by up to 10% resulting in a minor visual change. This is standard in all gang run printing and can be expected.
All our jobs are printed in gang runs unless noted otherwise. When printing in gangs multiple jobs are pulled together on sheets and saves setup costs, time, and paper. By doing this, slight variations in color and cut cannot be guaranteed, this is an industry standard with gang runs.
When overprint is used to intentionally overlap inks for a number of reasons. We suggest that you turn all overprint objects off before submitting, for it may cause unexpected results. Any jobs submitted with PMS Pantone colors outputted results may not be as expected and can result on even missing colors or parts as it does not know what color to output especially in offset printing which is less forgiving due to ripping process.
Banding in large format printing: There are different factors regarding banding, such as the program, picture formats, gradient steps and color depth. These issues are particularly can be affected when printing black because black is actually a series of CMYK colors, not 100% black (K) like most people think. Some banding is normal during the process due to the nature of being large prints which are not designed for upclose viewing. This is especially more prominent in banner printing which prints with a lower resolution.
Cutting: Industry standard is up to 1/8th of an inch can be shifted between printing and cutting which is why it is critical to make sure design with at least 1/8th safe margin. This also applies to overall product size can vary from 1/8th to 1/16th of an inch. Remember when printing jobs start out on huge sheets with 30+ jobs sometimes trimming all the way down to a business card. First trim may end up fine but by the time it reaches the last sheet, it can move.
These rules also apply for large format printing sometimes prints may shift and trimming may be necessary to complete the print and ship on time, especially when laminating which must add an additional 24 hours. Large boards may sometimes have dings or dents and we may sometimes trim to compensate and the large blades also remove approximately 1/8th” from the cut size. If any job is cut critical please advise and we will see what we can do but it is not something that is guaranteed and is in general accepted.
In printing, it is possible in some cases for a few misprints and we normally print overruns just in case. We always try our best to always provide the best in quality and will normally replace flyers that are heavily (majority) misprinted if not noticed before packaging.
For any kind misprinted or unacceptable goods, the client has 24 hours to review and return ALL of the printed or faulty goods within one week. Once returned we will review the matter and determine a suitable solution or if they will be replaced.
Please note all large quantity flyer jobs are printed on 12pt or 14pt card stock with UV coating unless specified.
NuWave is not liable for any errors in image quality or changes due to pdfs being sent or vector files not outlined as sometimes images may change when ripped.
Note it’s your/designers responsibility to make sure files are sent to our specifications or order a press proof. We will not be held responsible for jobs that are not submitted according to our specifications unless a cutting and quality check proof is requested for $5. We do try and scan through files as much as possible but due to the quick turnaround, volume of printing jobs, we cannot dedicate too much time proofing files that should be print ready via industry standards.
Over/Under Run Policy: Orders are subject to a 5% overrun/ under run and will be billed accordingly. Die cut items may have a higher under run as we cannot overprint extra on a gang run to compensate for machine setup and testing for cie cutting.
Digital print work: Booklets (unless full bleed cover insert was requested), posters, presentation folders, and letterheads are printed with no bleed unless requested with additional costs.
Proofs disclaimer: PRODUCTION BEGINS AFTER RECEIPT OF WRITTEN PROOF APPROVAL. NO CREDIT WILL BE ISSUED FOR ANY ART ERRORS AFTER APPROVAL.
:: CANCELLATIONS ::
Purchase Orders are non-cancelable after 72 hours of transmission and customer is responsible for all fees incurred to date of cancellation, including raw materials, labels, and packaging, involved with your order. If an order has gone in production prior to the 72 hours cancellation period then the order cannot be canceled under any circumstances. A $10.00 processing fee for canceled order within 24 hours will apply and a $25.00 processing fee and a $10.00 proof fee (if applicable) will be charged for orders canceled within 72 hours. A credit card processing fee will incur and varies per order. Cancellations must be made in writing via email or fax. You will receive and invoice for any and all charges associated with your order up to that point.
:: SHIPPING and EXPORTED GOODS ::
Primary Shipper:NuWave standard shipping method is via UPS for all other methods (such as freight forwarders drops) add $15.00 net handling charge per order and shipping charges will be paid at destination by the customer.
Shipping method: For better service, please specify your deadline use date and requested shipping method.
Shipping weights: Weights listed on our site are approximate weights. NuWave is not responsible for differences in actual weights per box versus quoted freight charges per box.
Handling charges: All orders will be charges a $2.00 net fee per box for handling.
Shipping disclaimer: NuWave is not to be held responsible for damaged or lost goods. In the event of a damaged or missing item because of shipping you must contact the shipping company directly and file a claim. We will make every effort to help you get this situation taken care of. We have done our part by producing the goods and it is then left in the hands of the shipper to make sure it reaches on time and safely. Shipping times are only estimates based on regular circumstances and we cannot be held responsible for things beyond our control.
We are not responsible for items shipped out of the country. It is the client’s responsibility to ship goods back for any kind of refunds or exchanges to make any kind of determination of the job. We will make every effort to fix this issue with minimal costs to us and the client.
Note all shipping prices given are only estimates and actual prices may vary due to fuel price increases or weight differences etc. If the amount is higher the additional cost must be paid in full.